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As a business owner or manager, ensuring that technicians are performing efficiently and meeting organizational goals is crucial to the success of any field service operation. Whether you’re running a home service company, a maintenance team, or any business reliant on a fleet of technicians in the field, tracking technician performance is vital for improving service quality, increasing customer satisfaction, and optimizing business processes. However, tracking field technicians comes with its own set of challenges. Fortunately, with the right tools like TrackOlap, managers can overcome these obstacles and track their technicians’ performance effectively.
